Cancún, Mexico
López Portillo, Puerto Juarez, SM 85
N/A
+529981636227
BEWARE! Do not waste your money with these people. Lots of promises, all lies! Completely unorganized. Spent over half the tour day waiting around, no beach time as promised, their idea of snacks was 3 cucumber slices while the workers ate everything else, rum punch and other beverages all day 12 beers for 14 people with no rum punch and a limited number of sodas and water, supposed to be back at resort at 7:00 and ended up being 9:30. Five hours into the day when all we had done was hurry up and wait, we asked for our money back and said we would just figure things out about own. We were told they didn't have cash to refund us eventhough we had just paid them cash five hours ealier.The only good part of this tour was when the nightmare was finally over!
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We were on our way to the ferry when a man waves us down, I was so ready to ignore him, then he gives us a deal of 500 pesos per person which come up to 25 US dollars to get on a boat to isla mujeres, go to town for a little shopping see some sharks (we did not go to the sharks or shopping our choice a storm was coming in) they gave us the choice of a fish dinner but nobody in our group wanted fish and as a kindness to us Lucrecia who was WONDERFUL said they would let us eat at the buffet, the food from the buffet is not quality food at all, but we were hungry and ate what we could mostly everyone in the group really enjoyed the buffet, drinks are not included, we figured for what we paid we got a whole lot!!! We paid for two tickets extra so we could go on our own little boat making it a total of 6 people and two paid spots. Our captain was wonderful Alejando he was patient kind and caring Jesus his co captain and cousin also joined in the trip with what seemed to be his soon to be girlfriend. Their was also a photographer who’s name i did not ever get he was so RUDE not nice at all I actually wish he did not come at all and that they would have asked us if we wanted him in the boat with us. We got to go snorkeling and see the large hands under the water, and the family rock statues they provided goggles but no snorkeling breathing tubes. The bathroom at the buffet they took us was alright, best part was they had a shower so we got to wash the beach off. They said we could stay out in the island as long or as little as we wanted we choose to go back before 6pm right around sun set, rain was coming and we were pretty sun beat by then. The boat ride was super fun they let us play our own music that we conectes via Bluetooth to their speakers and had a blast!!! Alejando took us to playa Norte to feed the fish and show us the sea creatures that lives in that area, he really made the trip great!!!
We found out about the Telum x4 tour through our hotel. They picked us up at our hotel in downtown Cancun in a shuttle and drove us to a central location where we joined a tour bus full of people. Only gave a 4* because every seat on the bus was full, which didn't give any social distancing during Covid. They took us to Telum, which was a pretty little ruins that wished we would have had more time. Then went to an included buffet outside of Coba. Coba was beautiful. Be sure to rent the bikes because there is also not much time here and if you don't pay the 3 for the bikes you will never get to see the ruins in the time given. Third we went to a Mayan Village that was a cool little stop to meet the people and see a small part of their village. Thent to a cenote, which was clean. Last stop was Playa Del Carmen downtown that had a short period of time to shop. Our tour guide Christiano made the tour! I took Spanish in high school and he spoke enough Spanglish that I was able to understand plenty of what he was saying. Loved all of the history he provided on the bus as we were driving. Wished we could have cut out the Playa del Carmen and given more time at the rest of the locations.
Do not use this service, they lied straight to my face. I asked specifically to see the MUSA underwater museum and they assured me that it was part of the tour. Considering that I paid 750 pesos, I would have been better off taking an ultramar ferry and just exploring Isla Mujeres myself. Total waste of money
Very good service*****
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