Cancún, Mexico
Chetumal 22
N/A
Was told it would be a 25 minute wait. It was a 50 minute wait So the staff lie
like
DO NOT RIDE WITH SUPER SHUTTLE!!! We will be emailing customer service shortly. UPDATE: we purchased a route to the hotel and the ride back in advance. However, they NEVER PICKED US UP at the end of our trip. We waited over 30 minutes for them, then when we call them, they tell us to take a cab and they will reimburse us back over at the ARRIVAL area. Because of this service we were already becoming close to LATE for our flight. They refuse to reimburse us unless we go to the arrival sided which is ridiculous. I was on the phone with a man named Marco, and every time he got flustered, he would hang up on me. This is probably the worst customer service ever. There booth at the arrival wasn’t even attended. Pictured below. Finally we get a guy to come, when he gets here we take a picture of his badge and he says “if you take a picture of my badge, we no help” ?????? I wanted some way ensuring that they would actually help us UNLIKE the man who hung up on the phone MULTIPLE TIMES. They were unwilling to help until we started getting angry. Original: They approach you very scammer-like. Won’t let you leave, and keep sprouting about their other “deals.” Bus takes way longer than they tell you, and the prices are not cheap.
Long waiting time .
Terrible experience
Pesimo servicio!!! Carísimo, y súper informales, horas esperando en el aeropuerto de Can Cun y para cancelar el servicio y reembolsar es imposible...
Es una mentira no reserven con estos, dont book with this company!
Después de 50 llamadas y ninguna señal de tener éxito me di por vencida y contraté un taxi \u200d️. Dinero perdido...
Pésimo servicio, se tardaron más de 45 mins en salir, hay mejores opciones!
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