Cancún, Mexico
Aeropuerto Internacional Cancun - Chetumal 3609
N/A
+18014012222
I was a Spirit airline fan until they left us stranded in Cancun. They delayed the flight 6 hours and then would only allow you to board if you had a connection that was still possible to meet. Obviously no one did. They then scheduled us for the next day and didn’t honor our upgraded seats for the big seats and stuck us in row 36. I have 65000 points on the Spirit MasterCard. I am canceling that card as soon as I get home (if that ever even happens at this point). I will never fly with them again.
like
What a Fraudulent company. No gate on boarding pass or on the screen less then an hr to the flight. We got more then then 15 min to the gate and they sold our tickets to stand by passenger even got our baggage out from the airplane. There costumer service ( roger bates) is very bad and rude even got on us the cops treating us we will going to jail!!! Told us that next flight is only in 2 days ahead and we have to pay for it. Didn’t got even refund of 100 for the checked bags. Google business open hrs is also incorrect They are not open 24hrs. You get what you pay but with spirit you don’t get nothing. Do for yourself a favor and fly something else. Don’t destroy your vacation !!! They have no spirit at all.
I rate this airline one star because they sold 2 of our seats to 2 other people. We literally paid for seats that we didn’t sit in. They had us jumping seats until no one else was boarding the plane. Me and my girlfriend had seats next to each other that we paid for, and I ended up sitting in the far back, and she was somewhere up in the front. The flight attendant was nice and offered us free food and to comp us our money back. But due to them arriving late to pick us up, and landing late. They dropped us off at a different terminal which was American Airlines terminal, not spirit so we didn’t get a refund. Sad,I always flew on different airlines because of the bad things I heard about spirit airlines and decided to give them a chance, and first time flying spirit this happens. Thank you Spirit for bringing us home safe. But I will never fly with this airline AGAIN.
If I could go lower then a one I would. This airline is a JOKE. We traveled to Cancun using spirt. They changed our flight from a non stop to a one stop both ways. Then every plane we got on was delayed at least 3 hours. I looked on the departure board and every flight they had was delayed everywhere. Then our luggage was damaged and wet and our 200.00 suitcase was damaged so badly it cannot be used again and it was new. There was no room on the plane to sit comfortably because the seats are pushed together to pack more people in. And don’t even talk about the extra expenses like luggage and boarding passes and on and on. I would rather walk then use them again. They should be investigated for fraud and theft
Worst airlines to deal with . They changed out flights and then apparently cancelled them without our authorization. Now want more money to get on new flight because original was canceled by one of their reps ! Wouldn’t fly with them if it were free .
Mobile boarding pass does not contain terminal number. Spirit does this intentionally because they want you to miss your flight. Today, Spirit is using terminal 3 for departures to FLL.
worst airline ever, unable to get to customer service on the phone, on the counter horrible customer service, rude representatives, treating cuztomers with poorly manners. You get charge for everything and the airplane are very uncomfortable, you think you save money but when you add on the rest they charge you, you end up paying more
No social distancing everyone it next to each other not one seat in between. I understand families but unknown people seating next to each other and seats are super tiny this flight nk528 from cancun to. Florida was pack and no kind of covid 19 precautions due to seating and no social distancing
Deli
The best companies in the category 'Deli'