Playa del Carmen, Mexico
Cancun - Chetumal km 295
N/A
+52 9848734444
Beautiful place to just getaway for a week. Lots to do biking around the resort, swimming in a cenote, day at the spa or just relaxing on the beach. You don’t have to leave the resort there is lots to do. Food at restaurants was made to order and had lots of flavor you just have to make reservations when checking in. Service was wonderful. It’s an all inclusive place. Friendly and fun staff. Just the check-in process took a while and they weren’t as informative about all the things you can do at the resort. Great place.
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I really really would love to like this hotel, but right now I'm thinking why didn't I book another hotel, why? Our travel was long. Seven hours flight and one hour to get to hotel. Our flight arrived at 2:30 pm. We were in hotel at 3:30. People please read this: their check in is insane!!! We spent 2 hours standing, just to get a room. Exhausted, hungry, and super tired. After we got a room, we decided to reserve restaurants for every day (to avoid again this long wait). It told us another half hour. After that we had to reserve your covid test, it was another half hour. Finally at 6:30-7 we went to our room, and had dinner after. When we went to our room, our room was like a freezer. Air conditioning was working while speed min temperature. We tried to find controller to turned out off, but couldn't find anywhere. We went to guest service, they said they are coming. It is already two hours nobody showed up. I'm sitting in a balcony because because my room is freezing and I cannot even be in a room. I already feel getting sick from air conditioning. I called reception, guest service, service, etc.. they even don't pick up the phone. I lost half day off my short vacation just to try make me comfortable.. I'm so exhausted and mad.. will never again book this hotel!
We loved Sandos Caracol! It was different than every other beach resort we have been to. It really felt like a jungle vacation. The wide variety of activities was amazing and they are all included. The Kids’ Club was the highlight of our kids’ vacation. Sam, Caroline, and Cynthia were AMAZING! They provided so many fun activities and experiences for our kids. They begged to stay all day. We are so happy we choose Sandos Caracol.
We had booked a wedding package in February 2020 for a March 2021 wedding. Of course the pandemic put a halt to that as did the Canadian government to travel out of Canada for any non essential travel. We contacted the resort multiple times asking to switch the date to something in the future but they would not allow this. We then asked for a refund but they said the package was non refundable (thought that just the separate deposit for the wedding package was the non-refundable part). We would have loved to go to this resort and get married there and a voucher for a future would have meant no money out of their pocket! Instead we have to find a new wedding venue and we will definitely not consider any Sandos resorts in the future for any kind of trips sadly.
We had a wonderful holiday. The service at Sandos was warm, professional and personable. The kids club team was exceptional and we are grateful to Sam as well as Caro, Cynthia plus Paola for welcoming us to a home away from home. My son didn't not want to leave! From craft projects to learning Spanish and making new friends, we are overflowing with joy.
Victoria, Ruben and Richie from the entertainment team are amazing!! They made the pool so much fun! Our boys are enjoyed playing volley ball, basketball and making bracelets with Victoria. They even had an awesome water aerobics lead by Ruben and Richie. We spent a lot of our time lounging by the pool and enjoying their entertainment! The kids club is also so great. Our kids had never been to one before, so we didn’t know what to expect. The first day they begged us not to take them out and every day from the time they woke up they begged to go back! Was nice to get some adult time knowing they were enjoying themselves.
We had a great family vacation. The resort is green and very well maintained. The staff was friendly and took great care of us. The food options are still limited but more restaurants are reopening . The best part of our stay was the entertainment. The team was going out of their way to keep a great atmosphere. Richi was dancing with our kids every night and they had fun even when the main event was over. We will definitely come back!
We were on a two week vacation and it was great for a long stay!! Great ambiance and the staff was excellent. Karla at reception was super helpful when we needed something. And Elmer and Ernestina at the Elephant bar in the lobby got your back for whatever you need!
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