San Miguel de Cozumel, Mexico
Carretera Costera Sur Km 16.6 Col. El Cedral
N/A
+52 9878729730
All staff wore masks 100% of the time... guests were sporadically wearing masks. Hand sanitizer was available in many places throughout the resort. We like the buffet food more than the specialty restaurants. Housekeeping was wonderful. Rooms were very clean. Bed was on the firm side and they had two swishy pillows and two firm pillows. Our favorite staff was Adrian...he is the best for anything you need. Last bed the adult pool... chairs are more comfy. Both pools have a bar. The family pool is right next to the beach. The beach is amazing. We walked for hours and never felt unsafe.
like
Great hotel. Following all the covid-19 security guidelines. Pool is good and room was big and clean. Staff was amazing and all activities were pretty entertaining. I'm definitely coming back at the chance.
i have to be honest, this hotel is very much for the older crowd and very much a calmer setting, although there are activities to do, there are only older people hanging around and they are not too interested. ( come here to relax, sleep, and read pool side) but... This hands down has to be the BEST service I have ever received! the staff is amazing and very polite , everyone says hello and although hot they are all masked up correctly. everyone here is very hard working and although busy they were very attentive. I have to give a special thank you to Chef Jorge, Captain Tomás, and our amazing server Evan! they made my stay a million times better and anything we needed, they were there to help. My dinners were AMAZING and the sweetest most attentive people i have had the pleasure of meeting while staying here ( i hope they are here when we visit again) The Chef would come out and ask how we were doing and made sure that we enjoyed all the meals the he prepared for us! he is amazing! Our server was super sweet and always made sure our water cups were full and our other drinks were exchanged for full ones ( we didn’t even have to ask ) our water was a little warm for our liking and we asked for ice, he went and exchange the water quickly! The captain was AMAZING! always made sure we were doing good and even took up a plate to on our family members room bc she was too tired to come out!! overall amazing people here. remember to tip good guys, i rarely saw people tip and these people work HARD! we tried to tip every time we went out. a couple of time we forgot to bring our wallets but they work very hard and it needs to be recognized thanks again to those 3 amazing people ! they deserve a raise !
When I left Occidental Cozumel, I was already planning on my next visit! I had the most wonderful, relaxing, fun vacation. The staff was AMAZING!!! Every staff member was kind and really got to know you by the end of the week. The food, even with things more shut down due to Covid, was great! I upgraded to the Royal club midweek to get more food options (due to dietary restrictions) and it was worth every penny! Honestly, upgrade to the Royal club!!! I went on one excursion which I booked through a concierge at the first club. I was nervous I might have to attend a time share presentation but there was nothing of the sort! The concierge met us downtown at the Ferry pick up to make sure we met with our group before the tour started (talk about above and beyond). The beach was beautiful and so clean! We took advantage of both the main pool and adult pool areas! It was so nice to lay by the pool but hear the ocean waves behind you. My fiancé and I don’t scuba dive and still had a blast and more than enough to do each day. I can go on and on and on about how amazing of an experience I had at Occidental Cozumel but I implore you to check it out for yourself!
We have always stayed at El presidente, however, because of covid we decided to do all inclusive instead. We are so glad that we did. The grounds of this resort are simply stunning and well kept. Everything is in beautiful condition. The royal level is definitely worth it. The food and the whole experience in the La Carreta restaurant is fabulous. We ate dinner there every night. Tomas is amazing. He took great care of us. He prepared special food for us that he knew we would love because we couldn't get it at home. He made special desserts (tableside bananas foster, flambe pineapple) and flaming decaf Mayan coffee. He also made Ceasar salad from scratch at our table. He really understands how to make things special and treat people like family. He will absolutely be the reason we return to this resort. The rest of the staff in the resort was excellent and very attentive. Covid protocols and precautions were followed by all, no one refused to comply which made it quite nice and it felt very safe. Everything was super clean, all staff were masked as were most guests in areas where they were around others that weren't in their group. You could see the staff cleaning everything nonstop. We were at ease here despite the pandemic raging on in the US. Don't hesitate to come to stay at this resort. We haven't been in cozumel for several years but it has moved back up the list of places we will visit more often. If you are coming, make sure to request Tomas. He is simply the best. Everyone speaks really good English and they always try to teach you some Spanish if you want to learn. The WIFI is fine and covers most of the property, even the beach. The food is really good and there is a good variety.
This was my 3rd trip to Cozumel and my 3rd different resort. This was by far my favorite. The staff was so attentive and friendly, especially in the Royal Level, a huge thanks to Kristal and Margarita for making us feel special and always greeting us with a smile and what can I do for you. We stayed in the Royal Level and I highly recommend it, it’s worth the little extra. You get a huge hot tub to use, and another restaurant, which is so good and worth it, especially for breakfast, as it is right by your room. The rooms and bathrooms are big, and beds are very comfortable. The food was good, some things better than others, but all very decent. I never go to all-inclusive for the food, it’s all about the same, and I’ve never gone home hungry. The resort is small, which I like, very personal and easy to meet people and see them throughout your stay. We traveled in Feb during Covid concerns, doing the required testing there was so easy and convenient, and they go above and beyond on sanitary measures. We felt very safe there. I would go back in a heartbeat and plan to. This is a really nice and affordable resort.
Best place to stay on the island. Hotel stay treats you like family. Jesus is the best at making sure you have fun on your trip. He knows the best places to go for food drinks and having fun.
I love this place! Rooms are always great, food is good, and the staff is always extremely helpful and friendly! Especially 9 months into the pandemic, every person that I interacted with on my trip was sincerely grateful that we were there. The layout of the facility is pretty much perfect, considering you are in the middle of the jungle on a tropical island in the Caribbean! If you scuba dive, the dive shop and boat launch are RIGHT THERE, then very short trips to multiple dive spots on the Palancar Reef. If you are just there for sun and fun, the bartenders will make you almost any drink you can think of. Two pools, one by the ocean and private for adults only. Pretty great!
Deli
The best companies in the category 'Deli'