Playa del Carmen, Mexico
Carr. Cancún - Tulum Km. 55.3
N/A
+52 9848751910
Had the pleasure of staying here end of April for two weeks. Wasn't sure what to expect, but it certainly didn't disappoint. Greeted at reception with a nice cold flannel, quick check then transferred to our room, which was right by the beach. Room was lovely and big, the bed was huge and really comfortable. Bathroom area had twin sinks and a separate toilet and shower. There was huge wardrobes, also there was an ironing board/ iron. Also a hairdryer. Our room had a huge Jacuzzi bath. This place is huge, the grounds were kept lovely and clean. Staff were very pleasant, always saying hello when they walked passed you. We had some lovely meals in 5 of the 10 restaurants on site. Only problem we found was there was a seaweed problem, but the hotel had workers to clear it from 5.30am until 6pm. There is two lovely pools also it's right on the beach. There were sun lounger and Bali beds by the pools and on the beach. The drinks were very strong. Would definitely recommend this place to anyone. Can't wait to go back.
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Amazing place, Amazing people. The staff our trip much better with all their hospitality. Thank you!
We spent a delightful week at Hidden Beach July 15-22, 2020. The resort was less than 50% capacity due to COVID. But the service was 110%. All the staff: Angle, Fernando, Ula, Jose, Esperanza, Noel, Alberto, Jhonatan, Pedro, and Rosa were impeccable. They took the time to learn your name and preferences. I only had to ask for beer once at dinner and it was offered every other night. The food is delicious, first class dining. The breakfast and lunch menus had 15-20 items that remained the same each day. For breakfast I recommend chicken chilaquiles (have a fried egg added on top). The dinner menu changed each night; Italian, sea food, Mexican, etc. I especially recommend the garlic cream soup. Sandy, the activity director, was on hand throughout the day organizing water volleyball, exercise, and other fun stuff. Because Sandy talked with everyone, she would discover couples with similar interest. She found us a couple to play Rummikub with.
Charged something different than reserved, did not receive the room reserved, receipt provided to credit card company was forged. Definitely would not recommend, nor return.
Great value with brilliant food and delicious cocktails. Beach is clean, they keep the gulls away with a hawk and the pools crystal clear. Staff are friendly. What more can you want?!
5 star service , set on its own private beach which offers great snorkelling. The grounds are beautifully maintained and wildlife is taken into consideration. There are a huge amount of dedicated friendly staff who will do anything for you with genuine enthusiasm. Several restaraunts and bars which are superb.
It was Excellente........the staff is amazing and have become friends.They work hard to make sure our stay is amazing. The whole Resort is A Comforting atmosphere. We go every labor day week.
This place was heavenly. Unfortunately we only had 2 days here. Will definitely be returning for a longer stay soon. Employees, other guest, every one so welcoming. Rooms and grounds were all perfect.
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