Cancún, Mexico
Blvd. Kukulcan 14.5, Zona Hotelera
N/A
+529988813600
Wow! First of all it was safe, clean and everyone - I mean everyone did there part to assure you felt safe with all the staff following protocols for cleanliness and safety. I have to thank our Butlers - Mike and Alex for taking care of us at every turn of our day. Without writing a book I need to highlight some things if you are thinking of Hard Rock Cancun for your vacation. Do it! The beach is one of the best in the world and I travel a lot. Turquoise blue water with plenty of activities if you want - or just to lay around on. The waters are mostly calm and inviting. As for the staff - everyone is fantastic and my wife has a list of names but I have to point out Mike and Alex our butlers for outstanding service. Also at breakfast we made a new friend in Andres who served us every day in the Ciao restaurant. GREAT service and we will be looking him up when we go back in November this year. Also I want to point out the great beach service we had from Lorenzo who set us up everyday at the beach, Jesus, Luis, Ivan who also served us at the beach and our favorite - Velvet who really went over the top with wait service at the beach. She worked very hard and was super pleasant and very helpful. About the food - awesome but I must point out that if you think a buffet is just buffet food this will change your mind. We at at the Marketplace often as it had food made right in front of you, plenty of pre-made options and all of it was outstanding. Plus, as with all restaurants it was fresh and plentiful. I cannot say enough about the Hard Rock - great pools, staff, service, food drinks...etc. A must!!
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This was a very nice property with spot on great service. From the moment you arrive you are given very attentive service. The property is spotless clean inside and out and attention to detail is evident. Covid protocols with fantastic easy to read signage is everywhere. Masks are happily provided upon check in and are even located in each guest room along with pre-packaged hand wipes. The restaurant servers all wear hairnets, gloves and masks and provide excellent service. The food was outstanding at all venues especially "Ciao" the Italian restaurant. I had one of the best chicken parmigiana dinners yet. The chicken was so tender that no knife was needed. OUTSTANDING! The Hibachi was fantastic and very entertaining. The Sushi presentation was right on point and extremely tasty. Pool patio food was equally as good. Great selection of everything from chicken wings to brick oven pizza. Cocktails were well prepared and satisfying. My only complaint was that they do not serve alcoholic drinks before 11 AM unless dining in the restaurant. This was a hotel rule that needs to change especially at an al incisive property. I always enjoy a nice morning mojito while walking the beach. Overall a great hotel with attentive staff and a great location. 20 Minutes from the airport and 10 minutes to the middle of the shopping and night life.
Hotel room was clean, food was good. Some staff was very friendly, others were not. Had multiple times when I would be sent in circles to get answers to questions, like where to find a water bottle... While each room has a hot tub you can use, there are no public hot tubs available unless you’re a club member. This was crazy to us! So our group couldn’t hot tub all together which was a bummer. The pools were also super cold. For “all inclusive” it felt like there was a fair amount of seemingly standard things you had to pay for. We had a fun and comfortable week, but will probably try a different resort next time!
What a wonderful all inclusive experience being our first time in Cancun & at the hard rock hotel! The zen restaurant was our #1 spot to go to for breakfast, we loved the service there and food was wonderful! Super friendly staff all throughout the resort is what made it very welcoming! They did have a romantic dinner which ended up in a engagement for me which I had no idea was coming! The staff was super helpful planning and making it turned out perfect! We did go to the bar in the hotel lobby our first night Ivan the server took care of us and is the reason why we want to come back with our friends. Ivan was such a wonderful server and made sure we always had another full drink in our hands before we even had the time to ask for another one. Overall 10/10 recommend staying here next time you come visit!
My stay at Hard Rock was amazing everything was good. The food, the rooms were cleaned everyday. I had an amazing oceanfront view. My only issue was the day before we left 1000 US dollars was missing from our room. We reported it and was told a 72 hour investigation would be done. I left the hotel on 2/24/21 and as of today no one has reached out to me to tell me the result of my investigation. I’ve tried reaching out to them several times and my calls get transferred and my issue is not resolved. The experience was amazing they just need to hire honest staff. I’ve never had money stolen from me on any other resort that I have been to out of the country. If you plan on staying here beware of your cash and belongings.
this was a family trip .we were so happy to get away as a family which we haven't done in over 5 years First this trip was extremely disappointing ,From check in to check out nobody explained much of anything about the property , how to rent Bali beds- which are in much need of renovation by the way ,how to book private dinners ( which I E mailed two weeks prior to arriving their with no response ) Their is basically 3 restaurants- 1 Italian restaurant only decent restaurant in the hotel- 1 Hibachi which was not very good at all we were rushed in and rushed out -1 seafood which was terrible I had to order room service after having dinner The covid test registration was beyond a terrible experience they had one person their to sign up for you future test which I stood in line for 2 hours waiting to just sign up for the test- I went first thing in the am people behind me had to waste 4 hrs or better of their vacation time because of the hotels inability to have more the one person to help all the guests nobody was even their to explain testing sign up or testing room area - people were waiting in line for no reason when they could have someone simply ask are you here for testing or for an appointment The evening were more or less boring they could have maybe had more entertainment on the beach and pool area We had two rooms which we requested be very close to each other they were completely on the other side of the hotel and the staff was less then helpful in this matter which we made them aware of several times All in all I will not be returning to Hardrock Cancun Lisa Pacheco
Excellent food, staff and fun. Spa was above excellent, well maintain facility Janeth legendary staff member shout out for her services see you manana
Clean this place and paint it. Next to the jw marriott you should do better. This does not make people interested. Think if you were trying to get a date and this is what people saw. You did not host me this time, this is what I saw from next door, and I'm glad that wasn't the response I got if I would have gone there. Come on man..
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