Playa del Carmen, Mexico
Calle 8 Lote 10 Entre Av. 15 y Av. 10, Centro
N/A
+529848732820
Booked my car through a third party website and purchased insurance ahead of time. I arrived to learn that even though we booked an automatic car, they didn't have one for us. We agreed that we could drive a manual car reluctantly just to get our rental quicker. But then they said that our rental insurance would not cover their cars and we could instead buy their insurance for an additional 40 per day plus a 5000 hold on our card for deposit. We ended up walking out and scrambling for another car. I would not recommend all the hassle. There were 3 other people who came in and out while we were deciding what to do who didn't get cars for various reasons as well.
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Car rental price 24 Insurance 33 If you don’t buy their insurance they ask to hold 11,000 USD I paid for insurance but it covers up to 90% so they still hold 1000 on your card which basically means the insurance worth nothing. Terrible policy highly recommend to stay away .
I reserved a car through carrentals.com. That reservation was in the Europcar system when I arrived to pick up my car. I was informed they didn't actually have a car for me , though, and that there were 'ten other people ahead of me who also don't have cars.' Just lovely. Had they not had my reservation on file, I may cut them some slack. But they did, and they allowed me to operate on the assumption that I would have a car. This is terrible service.
Worst car rental experience ever! Was told that because I didn't book through their website, I was told it wasn't a valid reservation. They were able to make it work however I was told that the 45 insurance that I paid for with the reservation did not count as their insurance and I would be charged and additional 120. After refusing he was able to make me a 'deal' for only 66 for the additional insurance on too of the total cost of the rental and the 45 that doesn't matter to them. Absolute scam! Do not book through bthem!
Rented a car twice from Europcar in the span of two weeks and it was a wonderful experience. Get the higher insurance for peace of mind. Luis was super helpful and kind, and great to talk to! Give this guy a raise!! Thank you for a great rental experience in Playa Del Carmen.
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