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UltraMar Playa Caracol

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Cancún, Mexico

Ferry terminal

UltraMar Playa Caracol Reviews | Rating 2.7 out of 5 stars (5 reviews)

UltraMar Playa Caracol is located in Cancún, Mexico on Blvd. Kukulcan Km 9.5, Punta Cancun, Zona Hotelera. UltraMar Playa Caracol is rated 2.7 out of 5 in the category ferry terminal in Mexico.

Address

Blvd. Kukulcan Km 9.5, Punta Cancun, Zona Hotelera

Phone

+52 9988815890

Amenities

Toilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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D

Derek Kuo

It’s very convenient to use their ferry transportation to Isla Mujeres from hotel zone. But it’s definitely over-priced given such a short distance and the staff is arrogant and show no respect to customers! Remember to print your itinerary if you bought the ticket online (they don’t accept copy on phones...).

C

Capa Mike

Very rude lady at the desk, unwillingly to help in any way. She almost made us miss our ferry to Isla Mujeres even though we were 35 (!) minutes early. Zero on customer service, I do not recommend this company.

A

Alahn Gacitua

Don’t use this company. The office ladies didn’t have any respect for customers. I purchased my tickets online but 10 minutes before the departure I was asked to present a printed copy at the office. I didn’t have access to any printer but all the Information requested was in my phone. The lady issuing ticket didn’t accept the digital version and she sent me to print to an internet center even when she had a nice printer next to her. After I printed out the document I came back running like crazy but the lady couldn’t read the document from the paper (she said the font was to small) and she ended up using my phone to check the reference number. Sounds funny but at that time it wasn’t. The staff on the ship was nice and tho.

A

Alex Guberman

I strongly recommend not to do any business with this agency. They took us from the agency to the port on local bus and didn’t explain that the ticket it for round trip, and also took 70 pesos more the the price. It’s nothing but still shows something about them

P

Paul Jacobs

Picturesque Beach, with soft fine sand, and calm waters.. Good for families with young children.. Recommended

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