Cancún, Mexico
Km. 1.5 Puerto Juárez
N/A
+52 9984785052
The water park & view from the room was great. The service from the staff was top notch! Everything else was BAD. The food was terrible, the WiFi never worked, the water would stop working & we were taken advantage of all the time!! The hotel is 25 minutes away from the hotel zone & located in the slums of Cancun. Also beware of booking taxis or excursions through the hotel. They are all shady people. They got us a private catamaran that was beyond janky, they lost our pictures on the ATV rides & they charged us 4 times what we should have paid for the taxis. Please just spend a little more and stay in the hotel zone!
like
Positive: beach view. Everything else was terrible. Lack of security, and located in a very sketchy area. There’s only one restaurant and the food is not good either. We paid for two nights and only stayed one. It felt very unsafe. There’s no taxis in the area either, so we walked down the street to find one. My husband is diabetic and needed a small fridge for his insulin, they did not provide one. The bedsheets had hairs all over. I do not recommend them.
The staff were very friendly. My room was nice and clean. They upgraded us to a junior suite which had a fantastic view of the ocean and the pool. The drinks aren’t strong so you’ll need a lot. The food was ok. Would’ve gave 5stars if the food was better. The WiFi sucks too.
I visited here a couple weeks ago, the experience was amazing. My room was very well maintained and was incredibly clean. However on the downside, The pool was a little bit cold, the water was murky brown instead of very clear, and the buffet food was a little bit on the weirder side. The secluded location gave us a cool experience to explore the area around. Many great people, cool workers, and beautiful view of the ocean.
I don't even know where to begin so let me try to go step by step Beach: VERY WELL MAINTAINED. The rooms in the main building are Steps from the beach. Staff rake up the seaweed and keep the beach clean throughout the day. Private Pool: Perfect for families with children. Safe. Lifeguard was on duty all day. Water activities like pool soccer, basketball and surfing were offered by staff during the day. Also poolside trivia etc. Bar stayed open and active until 10 or 11 pm Rooms were comfortable. I did not have any issues. Air conditioner worked, The hot water worked. TV worked (after I figured out how to change the audio to english lol) I am a vegan so I was very nervous about food ... and again they came thru. One dining hall. Options for everyone. Very friendly service. Clean etc Waterpark: Very good for kids. Safe clean and a lifeguard is on duty too. It is as described, pics and all. The bar is open over there too. ONE DOWNSIDE When booking you would not know that this property is HUGE. I stayed in a suite on the "main side" with the dining hall; across the street has the standard rooms, waterpark, small pool and basketball court. I HIGHLY recommend this resort for families especially with children!!
We had the pleasure of staying at this great place for a week the middle of February. The site was clean and the beach well maintained.The food was AMAZING and eating so close to the ocean was wonderful. The coconut fish was to die for. It was such a great week sitting under a cabana drinking pina coladas.The staff was kind and helpful.
Really a very pleasant and peaceful family resort. The installations were very comfortable and clean. The resort is all inclusive and boasts traditional Mexican and American style cuisine. It was perfect for my young children of 8 and 10 with a game room, aquatic children's park and miniature golfing amongst many other activities. The staff was friendly and courteous and seemed to go out of their way to make out stay pleasant. We will definitely be returning!
Enjoyed the scenery of the beach ️. Did not enjoy the service, room or food. Left early to enjoy my stay in CANCUN at another location. Been to to several resorts in CANCUN, this one was the worst when it comes to costumer service. Don't stay. I'll post reviews on other locations for references.
Deli
The best companies in the category 'Deli'