Palenque, Mexico
Benito Juárez, La Cañada
N/A
+52 9161020925
All worked out really well. Booked it the day before at 8pm to Bonampak. Unfortunately some things are closed, they could have mentioned that but otherwise all good. Nice driver, best price in town and friendly person working in the office. Punctual pick up and everything as promised.
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My experience of this company was Good. Took 3 tours with Them.
Booked through another agency, but they used Tulum for shuttle transfer to Flores. Great air conditioned bus. Easy boarder crossing. Freddy our driver was amazing. Gave us lots of information about the local area during the drive.
Late pickups and arrivals plus rude, dishonest and unprofessional service. Most tour agencies in Chiapas are more or less the same, but this one was markedly worse. I would recommend going with any other service besides this one. Diana was especially horrible to deal with.
They suck. Use Kichan Bajlum or honestly pretty much any other tour service instead.
The tours themselves were ok, but the transfer to Flores wans't great. First of all they lied and told me that there was a private shuttle to Flores, but it's just a local bus (where you might not even be able to sit) and a mototaxi to take you into the island. I wasn't expecting a private shuttle and the local bus is fine, but that doesn't warrant lying. The mototaxi takes you to a tour company "El gran jaguar"/"backpacker travel" which is a complete scam (check their Google reviews). You're not forced into going with that company, but Tulum shouldn't affiliate with this type of company
This company takes you from Palenque to Flores without problems in my experience (this is just my experience I had last week, I can't speak for anyone else's) The transport took us all the way, changing vehicles quite a few times but no issues at all. Food & accommodation was good. A few points to note: 1. You have to pay 500 pesos when you leave Mexico if you don't have the proof you paid tourist tax already, the border guy might hassle you a bit even if you have the proof but you have to refuse & stand your ground (this has nothing to do with Tulum tours) 2. If going via Yaxchilan & bonampak like we did, you will be offered a guide, but you can politely refuse & do it on your own 3. When you are near Flores, the driver will tell you that if you need cash you should take it out at a place they stop because the atm on the island doesn't always work- this is actually 100% genuine as the island one was empty when we were there 4. Yes they will drop you at a tour place in Flores & try & sell a tour to Palenque, again you can just politely refuse (we did & ended up going back to that same company to book onwards travel & they were legit)
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