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Lounge 19

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Ciudad de México, Mexico

Travel lounge

Lounge 19 Reviews | Rating 4.5 out of 5 stars (5 reviews)

Lounge 19 is located in Ciudad de México, Mexico on Aeropuerto Internacional de la Ciudad de México, Calle Sonora 4, México (Lic. Benito Juárez), Venustiano Carranza. Lounge 19 is rated 4.5 out of 5 in the category travel lounge in Mexico.

Address

Aeropuerto Internacional de la Ciudad de México, Calle Sonora 4, México (Lic. Benito Juárez), Venustiano Carranza

Price range

$$$

Open hours

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E

Emille Caires

Best lounge experience to date! Everyone is extraordinarily friendly, attentive and happy to serve with professionalism. Oh, and the food is just as great. Hope to be back to see familiar faces!

D

David Clare

Sadly I cannot review the actual inside of the lounge as I didn't get that far. Your staff really need to learn what is and what is not accepted for entry or at least just say they will check if they are unsure rather than making things up. Sandra your welcoming person is the most unwelcoming person in the world. We know however there was a waiting list and that is fine if it is busy, but why she needs to see my boarding pass when I have LOUNGE KEY, which your reception even has a card saying they accept to then say loudly it is economy and only business class is accepted is beyond me. Worst customer service in Mexico.

J

Jaime Adams

This is for PRIORITY PASS users. The reason I am giving this lounge a 1 star is because we have been here for layovers and they always turn people away if it was packed or not because they say its reserved for business class. They tell you to wait outside and when you confront them about it they bring manager if the time and gives this elaborate explanation. When we went in the comfortable chairs weren't even occupied and we were told to sit in uncomfortable seats. We waited both times for at least 30 minutes with people entering and exiting continuously. The food and service inside is great it's just annoying when your trying to just relax between flights and chairs are open with reserve signs on them for the 2 hours we waited in the lounge, again in the uncomfortable chairs they had in the back. Just be aware PRIORITY PASS users before getting there. Please right reviews for others to understand as well.

G

Gerry Giacomán Colyer

The service is great! They're super attentive. We had warm food brought to us on a special tray. A man in front of us was brought branded slippers. The lounge isn't much of a looker, but appearances can be deceiving. There's also a ice quiet area in the back.

1

12 34

The staff is awesome! No so much the environment at the lounge!

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