Cancún, Mexico
Km 17 Iberostar, Blvd. Kukulcan, Zona Hotelera
N/A
+523213922338
We booked a snorkel tour through our hotel with Dressel Divers in Cancun. We really enjoyed our adventure. The guide, Georgia, did a great job of making everyone feel welcome and was very knowledgeable about the local culture and the specifics of the locations that we toured including plaint/animal life and historical significance. Drinks, lunch, and transport were included in our tour package and were adequate. The only complaint I have - and the reason why I deducted a star from my rating - was that the number of other tour participants was misrepresented by the Dressel Rep that we booked our tour with. She indicated that there would only be 5 other people in a van designed to seat 12 when there were actually 8 other people. This was not a situation where the additional 3 booked last minute and added to the count - the 8 people were all part of one big family and confirmed that they had booked all at the same time. Under normal circumstances, having a few extra people squished into a van would be mildly uncomfortable but not a big deal - but in COVID-19 times the extra bodies present extra risk and stress. We might have shopped around a little bit more if we had known that this tour was so close to capacity.
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My review is for diving trip By the way, this is not located in Cancun in case you stay in Cancun and look for local dives. They pick you up, drive 35ish min. The shuttle runs once a day so if you are done at 2pm then you have to wait till 4 catxh the shuttle. The one in cancun is just a sale booth. 1. They offer 20% prepaid 2. They operate reservation & operation seperate. Those may work well if everything goes well but unfortunately it wasn't for my case. I prepaid at 20% discounted rate to do bull shark dive and cenote dive (aka cenote plus pack that offers cenote dive plus two dives that you can use for bull shark dive) They cancelled my bull shark dive the day before which I'm okay with. However, the real problem was that they do their best not to give money back. I did cenote then they offered me to do local dive to compensate the cancelled bull shark dive. I didn't want to do local dive so I've been asking for refund. The crew at the shop told me I need to work with the reservation. Guess what? The reservation has been refusing to the refund with all the cost. They weren't afraid of lie straight at my face that their cancellation policy is applicable for cancelled trip too which I had to help them to remind the cancellation policy. If you want to avoid this headaches, please do favor for yourself - book with other dive shop. If you stay in cancun, use local.
Aye it is me remember Luke from football kick! And that water ball game?
Booked parasailing trip with this company. We had a wonderful experience, was taken care of from pick up to drop of. I highly recommend this company for all water sport activities
Maravilloso y buen servisio
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